Return Policy
At Alpha Speed, we aim for our customers' satisfaction and strive to provide a convenient and worry-free shopping experience.
Return Terms:
We accept return or exchange requests under the following conditions:
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Return Period: Products can be returned within 14 days from the date of receipt of the order.
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Product Condition: Products must be unused and in original condition with all accessories (if applicable) and original packaging. Products that have been custom printed or designed at the customer's request cannot be returned, unless there is a manufacturing defect.
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Proof of Purchase: You must provide your purchase receipt or order number when submitting your return or exchange request.
Non-returnable products:
- Products that have been used or damaged.
- Underwear and personal equipment for hygienic reasons.
- Sports equipment that has been disassembled or incorrectly installed by the customer.
Return steps:
- Contact us via email or phone to submit a return request.
- Your request will be evaluated and we will respond to you within 3 working days.
- After approval, a return or exchange will be arranged.
Refund:
The refund will be made using the same payment method that was used, within 7-10 business days of receiving the returned item. Original shipping charges (if applicable) are non-refundable.
Return shipping fee:
The customer is responsible for shipping fees in the event of a return or exchange, unless the reason is a product defect or order error.
Support:
If you have any questions regarding our return policy, please feel free to contact us via:
- Email: [ alfaspd@gmail.com]
- the phone: [+966597694540]
Thank you for shopping with us! We are here to ensure your comfort and confidence in our products.